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Free support services for young people

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Due to the concerns about Coronavirus we have taken the difficult decision to close all OTR buildings for the safety of both our clients and staff. So there will be no face-to-face appointments or Walk-In service at present. Our Online service is operating as usual.


Walk-ins at our Croydon counselling service is a free service for young people aged 14-25 who live, work or study in Croydon or registered to a GP in Croydon. 

The walk-ins run every Monday, Tuesday and Wednesday between 4.30 - 7pm. You are welcome to just show up with no appointment necessary.

Please note: This is a general counselling service. Young refugees can access specialist counselling by contacting our Refugee service.

Meet Us

72 Queens Road, Croydon CR0 2PR

Telephone: 020 8251 0251


Getting here

Bus 450 stops at Kimberley Road or Queens Road Cemetery. If you are travelling towards Lower Sydenham you will need to get off at Kimberley Road. The Kimberley Road bus stop is directly opposite “Off the Record”.If you are travelling towards West Croydon you will need to get off at Queens Road Cemetery.

Buses 60, 64, 109, 198, 250 & 289 stop at Croydon University Hospital or Canterbury Road. If you are travelling towards Croydon you will need to get off at the Croydon University Hospital bus stop. If you are travelling from Croydon you will need to get off at the Canterbury Road bus stop.

Call us

Croydon Service 020 8251 0251

Office Hours: Mondays to Thursdays 10.30am - 7pm & Fridays 10am - 4pm

Young Carers Service 020 8649 9339

Office Hours: Mondays to Fridays 10am - 6pm

Sutton Service 020 8680 8899

Office Hours: Mondays to Thursdays 10am - 6pm & Fridays 2pm - 6pm

Merton Service 0203 984 4004

Opening hours: Mondays 10am - 9pm, Tuesdays 12pm - 9pm, Wednesdays 10am - 6.30pm, Thursdays 10am - 9pm & Fridays 2.30pm - 6.30pm