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Data Policy

Keeping things private and confidential is very important to Off the Record. When you register with Off the Record, whether signing up to our newsletter or one of our support services, all your personal information will be stored in line with the Data Protection Act 1998.

This means that your data will be:

  • Processed fairly and lawfully;
  • Obtained and processed only for specified and lawful purposes;
  • Adequate, relevant and not excessive;
  • Accurate and kept up to date;
  • Held securely and for no longer than is necessary, in accordance with our archive policy
  • Not transferred to a country outside the European Economic Area unless there is an adequate level of data protection in that country.

At Off the Record, we do not sell, rent, share, or otherwise disclose personally identifiable information with any other parties. We will report to funders about who is using our services, however, when we do this, your personal information will always be made anonymous. The only exception to this is when we feel someone is at risk and then we might have to share information about you to someone else (see Off the Record's confidentiality policy for more information). 


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Mailing lists and newsletters

Off the Record will be pleased to bring you news of events, services and support which are either created by us or which we think will be of relevance and interest to young people and youth service providers. 

Our communications will be topical to young people and support Off the Record's vision:

  • To provide a broad range of accessible, responsive, imaginative, flexible, inclusive and effective support services for vulnerable children, young people and young adults from all communities
  • To identify and represent the needs of children, young people and young adults and to encourage service providers and policy makers to take account of those needs

If you decide that no longer wish to receive communications from Off the Record, please email info@talkofftherecord.org.

Data recording

In adherence with The Data Protection Act, Off the Record will process personal data as follows:

  • The information you give us is only used for the purpose for which it was requested
  • The data is kept in a secure database
  • Off the Record will not share this information with any other third party, unless we ask you and you expressly give permission, or under special circumstances, such as when Off the Record believes in good faith that the law requires it or when we feel someone is at risk. 
  • Off the Record will report to funders on who uses our services, but this will be done anonymously. 

If you would like to access your personal records, you can request to do so by contacting info@talkofftherecord.org. You details will be stored for no longer than is necessary, in accordance with our archive policy, however if there is a reason that you would like your personal records to be destroyed, please contact us to discuss this further.

Call us

Croydon Service 020 8251 0251

Office Hours: Mondays to Fridays, 10.00am - 5.00pm

Merton & Sutton Service 020 8680 8899

Office Hours: Mondays to Fridays, 10.00am - 5.30pm

Young Carers Service 020 8649 9339

Office Hours: Mondays to Fridays, 10.00am - 6.00pm

Email us