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Free support services for young people

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Due to the concerns about Coronavirus we have taken the difficult decision to close all OTR buildings for the safety of both our clients and staff. So there will be no face-to-face appointments or Walk-In service at present. Our Online service is operating as usual.


We run a walk-in service every Wednesday between 3.30-5.30pm.

Our walk-in service offers you one-to-one sessions and somewhere safe to talk to someone about anything that is concerning you.

You are welcome to turn up without an appointment between 3.30pm and 5.30pm at Vestry Hall. Just take a seat in reception (by the fish tank).

Meet Us

Off The Record, Vestry Hall, 336 London Road, Mitcham CR4 3UD

Telephone: 0203 984 4004


Getting here

Buses: 118, 127, 200, 201, S1, N44

Tram: We are a 5 minute walk from Mitcham Tram Stop, with links to Croydon and Wimbledon.

Parking: There is free off-street parking at Cricket Green, Glebe Path, Whitford Gardens, Albert Road and Langdale Avenue. There are three parking bays for Blue Badge holders directly outside Vestry Hall.

Arriving: Please take a seat by the fish tank at reception and a member of staff will come out at your session time to meet you.

Call us

Croydon Service 020 8251 0251

Office Hours: Mondays to Thursdays 10.30am - 7pm & Fridays 10am - 4pm

Young Carers Service 020 8649 9339

Office Hours: Mondays to Fridays 10am - 6pm

Sutton Service 020 8680 8899

Office Hours: Mondays to Thursdays 10am - 6pm & Fridays 2pm - 6pm

Merton Service 0203 984 4004

Opening hours: Mondays 10am - 9pm, Tuesdays 12pm - 9pm, Wednesdays 10am - 6.30pm, Thursdays 10am - 9pm & Fridays 2.30pm - 6.30pm