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Free support services for young people

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Face-to-face Counselling

At times life can be difficult and it can be hard to manage on your own. When this happens, you can feel lots of different things - sad, scared, hopeless or angry. Often we keep all our feelings and thoughts inside ourselves and this can make things worse. We think that it is okay to ask for help at a time like this and that with some support, you might be able to find your own answers.

Counselling is a confidential space where you can explore your thoughts, feelings or experiences over a period of time with the support of a trained listener. It is a friendly and non-judgemental space in which you get to know and understand yourself better and make changes in your life.

Our Merton counselling service is a free service for young people aged 11-25 in Merton.

Getting Support

If you are aged 11-25 you can self-refer to our service by calling or emailing us. If you're under 13 we will need your parent/carer to consent to your referral.

We also accept referrals from CAMHS Single Point of Access, schools, GPs and other professionals via our downloadable referral form at  If you're unsure whether we're the right service and you're under 18 is preferable that you are first assessed at CAMHS SPA, they can be contacted on 0208 254 8061 or emailed at

We run a walk-in service every Wednesday at Vestry Hall. You are welcome to just show up between 3.30-5.30pm without an appointment.

Contact Off The Record (Merton)

Off The Record, Vestry Hall, 336 London Road, Mitcham CR4 3UD

Telephone: 0203 984 4004


Getting here

Buses: 118, 127, 200, 201, S1, N44

Tram: We are a 5 minute walk from Mitcham Tram Stop, with links to Croydon and Wimbledon.

Parking: There is free off-street parking at Cricket Green, Glebe Path, Whitford Gardens, Albert Road and Langdale Avenue. There are three parking bays for Blue Badge holders directly outside Vestry Hall.

Arriving: Please take a seat by the fish tank at reception and a member of staff will come out at your session time to meet you.

Call us

Croydon Service 020 8251 0251

Office Hours: Mondays to Thursdays 10.30am - 7pm & Fridays 10am - 4pm

Young Carers Service 020 8649 9339

Office Hours: Mondays to Fridays 10am - 6pm

Sutton Service 020 8680 8899

Office Hours: Mondays to Thursdays 10am - 6pm & Fridays 2pm - 6pm

Merton Service 0203 984 4004

Opening hours: Mondays 10am - 9pm, Tuesdays 12pm - 9pm, Wednesdays 10am - 6.30pm, Thursdays 10am - 9pm & Fridays 2.30pm - 6.30pm