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At times life can be difficult and it can be hard to manage on your own. When this happens, you can feel lots of different things - sad, scared, hopeless or angry. Often we keep all our feelings and thoughts inside ourselves and this can make things worse. We think that it is okay to ask for help at a time like this and that with some support, you might be able to find your own answers.

Counselling is a confidential space where you can explore your thoughts, feelings or experiences over a period of time with the support of a trained listener. It is a friendly and non-judgemental space in which you get to know and understand yourself better and make changes in your life.

Our Merton counselling service is a free service for young people aged 11-25 in Merton.

The counselling we offer adheres to a Humanistic model, and includes Person Centred, Cognitive Behavioural, Psychodynamic, Existential and other humanistic approaches. This is explained in detail here.


  • Access ramp
  • Ground floor counselling room
  • Accessible toilet facilities

Getting Support

If you are aged 11-25 you can self-refer to our service by calling or emailing us. If you're under 13 we will need your parent/carer to consent to your referral.

> Click here to complete our self-referral form.

We also accept referrals from CAMHS Single Point of Access, schools, GPs and other professionals via our downloadable referral form at offthe.record@nhs.net.  If you're unsure whether we're the right service and you're under 18 is preferable that you are first assessed at CAMHS SPA, they can be contacted on 0208 254 8061 or emailed at ssg-tr.spameroncamhs@nhs.net

Contact Off The Record (Merton)

Off The Record, Vestry Hall, 336 London Road, Mitcham CR4 3UD

Telephone: 020 3984 4004

Email: merton@talkofftherecord.org

Getting here

Buses: 118, 127, 200, 201, S1, N44

Tram: We are a 5 minute walk from Mitcham Tram Stop, with links to Croydon and Wimbledon.

Parking: There is free off-street parking at Cricket Green, Glebe Path, Whitford Gardens, Albert Road and Langdale Avenue. There are three parking bays for Blue Badge holders directly outside Vestry Hall.

Arriving: Please take a seat by the fish tank at reception and a member of staff will come out at your session time to meet you.

Call us

Support Line 0800 980 7475

Monday to Saturday, 3 to 6pm

Croydon Service 020 8251 0251

Merton Service 020 3984 4004

Sutton Service 020 8680 8899