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Sorry everyone, due to very high demand, our Croydon service isn't able to take new referrals for the next two weeks, but you are welcome to register for online counselling or to use our daily telephone support line to speak directly to a mental health practitioner, Monday to Friday 3-6pm or Saturday 10am-1pm. To register for in-person, telephone or video counselling and support in Croydon, please come back to this page after 1st December 2022.
If you are aged 17 and over, you can contact Croydon Talking Therapies (IAPT) on 020 3228 4040, they currently have triage appointments available within a few days.

We currently have no wait for our online text-based counselling service. If that sounds interesting, click here.

If you would like to make a self-referral and register for in-person, telephone or zoom counselling, please fill in the form below.

If you are aged 11-13 we will need your parents' agreement for you to use our services.



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Off The Record keeps basic statistics about who is using our service in order to make sure we are meeting the needs of the whole community. To help us with this, please can you us a little bit more about your background.
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Off the Record is an organisational member of the British Association of Counselling and Psychotherapy (BACP), and adheres to their Ethical Framework for the Counselling Professions. The counselling offered by Off the Record adheres to a Humanistic model, and includes Person Centred, Cognitive Behavioural, Psychodynamic, Existential and other humanistic approaches.

Call us

Support Line 0800 980 7475

Monday - Friday, 3-6pm; Saturdays, 10am-1pm

Croydon Service 020 8251 0251

Merton Service 020 3984 4004

Sutton Service 020 8680 8899

Email us

General enquiries info@talkofftherecord.org