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Supporting young people

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Do you need help now?

You might be looking at this site and be feeling really desperate for help. Even if it is in the middle of the night you might feel you need help from us right now.

You want to make the space you are in as safe as possible so you can begin to get through what you are feeling.

These are some ideas of what might help you now:

  • You might need to move to a different space or room; the important thing is that you feel in control.
  • Take 10 slow deep breaths. Concentrate on your stomach or your feet as you breathe in and out. Notice what happens. Do this a couple of times until you feel a difference.
  • If you can, allow yourself to feel this feeling. It is okay to cry or shout and let out what you are feeling.
  • Do you have a friend or a trusted person you can speak to right now? Give them a call or text and let them know you need someone to speak to.
  • Find something that makes you feel glad to be alive. This could be a photograph of loved ones, a happy memory, or music which you really love.
  • Express how you feel. Write it down, draw it or say it out loud.

If you need to reach out for help from a professional, if you are feeling suicidal or having thoughts of self harm, below are other sources of support:

  • Your local GP. Ring them and arrange to see them as soon as possible.
  • Emergency Services. Dial 999 and ask for the police or ambulance service.
  • Your local Accident & Emergency department. Ask to be seen by the duty psychiatrist, who should be able to assess you and give you appropriate help.

There are a number of phone lines that can also help:

  • Samaritans on 116 123 for 24-hour confidential emotional support
  • Childline on 0800 11 11 for 24-hour confidential support to children and young people up to 18 years old.
  • CALM on 0800 58 58 58 (5pm-midnight) support men anywhere in the UK.
  • CASS on 0808 800 8088 (Mon - Thu from 7pm-10pm) for women looking for confidential and anonymous self-injury support.
  • PAPYRUS on 0800 068 4141 (Weekdays from 10am-10pm, Weekends from 2pm-10pm and Bank Holidays from 2pm-5pm) for confidential advice and support.

Getting Help From Off The Record

Off The Record is not a 24-hour service but we are here to help. You can contact Off The Record and we will offer you an appointment to come in and talk about what is going on for you.

If the offices are closed, then please leave a message and someone will call you back in order to arrange to meet you.

Call us

Croydon Service 020 8251 0251

Office Hours: Mondays to Fridays, 10.00am - 5.00pm

Merton & Sutton Service 020 8680 8899

Office Hours: Mondays, Tuesdays & Thursdays, 2.00pm - 7.00pm

Young Carers Service 020 8649 9339

Select option 2. Office Hours: Mondays to Fridays, 10.00am - 6.00pm

Email us

Sutton Service info@jumpstartsutton.org