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Supporting young people

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About Off the Record

Off the Record (OTR) Youth Counselling Croydon was founded in 1994 to provide free, independent and professional counselling for 14 – 25 year olds in the Croydon area. Since then the charity has expanded to include further areas of work including BME Mental Health work; a Young Carers Project offering support to young people under 26 who are caring for a parent or sibling; a specialist counselling service for young refugees; online counselling and workshops; and our young people's counselling service in the borough of Sutton.

We believe that you:

  • Have a right to be respected and valued whoever you are.

  • Have a right to make choices and decisions about your own life.

  • Have the potential to live a vibrant and fulfilling life.

 You can expect us to:

  • Keep things private and respect your confidentiality.

  • Listen to you in a way that is helpful and supportive.

  • Work hard to earn your trust rather than expect it.

  • Respect and understand your wishes and beliefs.

  • Be clear, honest and friendly.

  • Give you as much choice as we can.

  • Actively work together with you, rather than telling you how it is.

  • Support and challenge you to be the best that you can be.

Contact Us

Get in touch with us for a friendly chat about how we work and to find out more about our services.

Talk to us

Our Impact

Each year we look back at the work that we've done. You can find out what we've been up to.

Find out more

Support OTR

We need your help to continue providing young people a safe place to to talk and heal.

Make a donation

Call us

Croydon Service 020 8251 0251

Office Hours: Mondays to Fridays, 10.00am - 6.00pm

Merton & Sutton Service 020 8680 8899

Office Hours: Mondays, Tuesdays & Thursdays, 2.00pm - 7.00pm

Young Carers Service 020 8649 9339

Select option 2. Office Hours: Mondays to Fridays, 10.00am - 6.00pm

Email us

Sutton Service info@jumpstartsutton.org